Order Fulfillment and Delivery Policies
Order Placement Times:
Orders placed before 4:15pm (PST) Monday through Friday will be processed the day they were placed. Orders placed after 4:15pm (PST) Monday through Thursday will be processed the next day. Orders placed after 4:15pm (PST) on Friday will be processed the following Monday. Orders placed on a holiday will be processed the following non-holiday business day. Once your package ships, we will send you an email with a tracking number and link so you can see the movement of your package. You can review your order status at any time by visiting Your Account.
Orders are shipped primarily by UPS and FedEx, but we may use DHL, USPS or other freight carrier at our discretion. In addition, we may use any available service to ship orders if delivery time is not negatively affected (example: A customer who is located near our warehouse orders an item via 2nd day shipping, but it is shipped via ground because it will take 2 days or less for the ground package to arrive.)
We charge flat rates for domestic orders placed on our website; however, if a shipment is unusually heavy, the charge of shipping may be increased. In the event of a shipping charge increase, the customer will be contacted first and a shipping price will be negotiated. Please note that some items may be shipped out of different locations, and Ground delivery times may vary.
Our shipping rates do not apply to international orders (CANADA ONLY). Please call 877-352-0547 when placing an international order to obtain a shipping quote. You may provide us with your own shipping account number and designated shipping carrier by calling 877-352-0547.
If your shipment arrives late, you must notify us at 877-352-0547 within 14 days (including non-business days) of delivery in order to be eligible for a refund. Please note that because other factors may play a part in delayed shipments, shipping refunds are approved on a case-by-case basis.
Electronic Delivery: All Nexsan Software products are available via electronic fulfillment as an alternative to traditional shipping.
How It Works:
Place an 'Electronic Fulfillment' order for any Nexsan Software product and you will receive your activation code via Email. Electronic fulfillment orders usually take 1 to 2 hours to process but please allow up to 24-48 hours to receive the email containing your activation code.
- No charge for electronic fulfillment service
- Shipping not necessary as activation code sent via Email
- Immediate activation - no more waiting for your package to arrive